The Plough Harborne

Terms & Conditions - Vouchers

1. General Information

  • 1.1. This website is operated by The Plough – Harborne Limited (“we,” “our,” or “us”). Our registered address is 61 Charlotte St, St Pauls Square, Birmingham, B31PX.
  • 1.2. These terms and conditions govern your use of our website and the purchase of vouchers through our online checkout system.
  • 1.3. By accessing our website or purchasing vouchers, you confirm that you are at least 18 years old and have the legal capacity to enter into contracts.

2. Voucher Purchase and Use

  • 2.1. Vouchers purchased on this website are redeemable only at The Plough – Harborne Limited and cannot be used elsewhere.
  • 2.2. Vouchers are valid for 12 months from the date of purchase unless otherwise stated. Expired vouchers cannot be redeemed or refunded.
  • 2.3. Vouchers cannot be exchanged for cash and are non-transferable unless explicitly permitted by us.
  • 2.4. You are responsible for safeguarding your voucher. Lost or stolen vouchers will not be replaced.
  • 2.5. Redemption of vouchers is subject to availability and the specific terms printed on the voucher.

3. Online Payments

  • 3.1. All payments are processed securely through our designated payment gateway. We do not store your payment information.
  • 3.2. Prices displayed on the website include VAT (where applicable).
  • 3.3. We reserve the right to change our prices at any time. However, changes will not affect orders already confirmed.

4. Privacy Policy

  • 4.1. Data Collection: We collect personal information such as your name, email address, and payment details when you purchase a voucher.
  • 4.2. Use of Data: Your personal information is used solely for processing your order, providing customer support, and sending updates related to your purchase.
  • 4.3. Data Sharing: We do not share your personal information with third parties, except as required to process your payment or comply with legal obligations.
  • 4.4. Cookies: This website uses cookies to improve your browsing experience. By using our website, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.
  • 4.5. Data Security: We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure.
  • 4.6. Your Rights: You have the right to access, update, or delete your personal information. To exercise these rights, please contact us at office@theploughharborne.co.uk.

5. Returns and Refund Policy

  • 5.1. If you wish to cancel your voucher purchase, you may do so within 14 days of the transaction, provided the voucher has not been redeemed. To request a refund, contact us at office@theploughharborne.co.uk with proof of purchase.
  • 5.2. Refunds will be issued to the original payment method within 14 days of approval.
  • 5.3. After 14 days, no refunds will be provided unless required by law.
  • 5.4. We reserve the right to refuse a refund if we suspect fraudulent activity or misuse of the voucher.

6. Liability

  • 6.1. We are not liable for any loss or damage resulting from your use of this voucher or the inability to use it.
  • 6.2. While we strive to ensure the accuracy of the information on our vouchers, we do not guarantee its completeness or reliability.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Contact Us

If you have any questions about these terms and conditions, please contact us at:

The Plough – Harborne Limited
21 High St, Harborne,
Birmingham, B17 9NT
office@theploughharborne.co.uk
0121 427 3678